What is my phone number?
The phone number can be found on your TC Identification Card. If you have lost your card, please call TC Communications on 1800 822 666 and we will be able to advise you of your phone number.

What are my call rates?
Call rates can differ between different services and plans. Please contact the Airtime Department of TC Communications for a rate schedule of your specific service.

Why is it so expensive for landlines to call my satellite phone?
It can be quite expensive to call satellite phones using a landline services as local carriers charge international rates (or higher!). TC Communications offers a cheap option called Two-Stage Dialling for Iridium SIM Cards, which allows you to dial satellite phones via a local number. Please contact our Airtime department on 1800 822 666 for more information regarding Two-Stage Dialling and the benefits it can offer.

My phone is asking for a PUK code
"PUK" stands for "PIN Unlock Key". This usually occurs when you have entered an incorrect phone PIN three times. Please call TC Communications on 1800 822 666 to obtain your PUK code.
*Check that you have administrator rights to receive this code
My terminal has stopped working or I can't connect
Please call Helen from our Airtime department on +61 2 9714 5104 to ensure your service is still currently active. You will need to have on hand one of the following:
SIM Card Number
Customer Code
Customer Name
Invoice Number
If the results show that it is activated then it could be a hardware or other technical issue and we will put you through to our 24/7 Help Desk.

My terminal has stopped working or I can't connect
Please call the TC Communications Airtime department on +61 (0)2 9714 5104 to ensure your service is still currently active. You will need to have on hand one of the following:

• SIM Card Number
• Customer Code
• Customer Name
• Invoice Number

If the results show that your SIM is active then it could be a hardware or technical issue and we will put you through to our 24/7 Help Desk.

How do I obtain a GPS Signal so that I can start to use the IsatPhone Pro?
To make calls and when receiving calls from your IsatPhone Pro, the satellite phone must be outside, turned on and the antenna properly deployed, unless it's in a dock with an external antenna.

Before using the IsatPhone Pro in a new location you will need to obtain a GPS signal so that it knows your location. The phone must initially be held in an upright position for a GPS signal lock, which can take a few minutes – up to 10 minutes for first use. Once a GPS signal is found and the communication link to the satellite has been made "Ready for service" will be displayed on the screen.

How do I make a call from my IsatPhone Pro?
To make a call from your IsatPhone Pro dial:
00 + Country Code + Area Code (remove any leading "0") + Telephone Number
For example, for TC Communications Help Desk Australian number of 02 9714 5140, dial 00 61 2 9714 5140 (or +61 2 9714 5140). For a mobile number of 0411 222 333, dial 00 61 411 222 333 (or +61 411 222 333).

How do people call my IsatPhone Pro?
To make calls to your IsatPhone Pro dial:
International Dialling Code + IsatPhone Pro Phone Number

For voice calls from anywhere in Australia to your IsatPhone Pro dial 0011 + (IsatPhone Pro Phone Number). The 870 is a unique IsatPhone Pro "country code" that is always the same regardless of your location. The calling party pays for calls routed to your IsatPhone Pro.

TIP: Your IsatPhone Pro works well through the Bluetooth ear piece or on speaker phone, to allow the antenna to remain in optimum position. IsatPhone Pro docks will extend your IsatPhone Pro capabilities whether you're in a car, boat or remote office (see the Docks page for more information).

I am not receiving calls
If your antenna is not deployed and pointed in an upright position in a location where the handset has clear sky view of the satellite, you will not be able to receive calls. It is important that while the phone is in use, the antenna remains in an upright to ensure a signal is always received when making and receiving calls.
If your IsatPhone Pro is not on when someone has tried to call you, a SMS will be received and displayed when you next switch your IsatPhone Pro on.

How do I test my IsatPhone Pro to make sure it's working?
To test your IsatPhone Pro dial 00 870 776 999 999 (or +870 776 999 999). This is a free call.
This number will enable you to test your phone for connectivity and faults: if your call is successful you will hear a recorded message informing you of this.

Sending a Free Text Message to your IsatPhone Pro
You can send a free text message to your IsatPhone Pro from one of the following web sites:
www.tc.com.au
www.allsatphones.com

Click on the icon that says "Send a free text message to an IsatPhone Pro".
Type in the IsatPhone Pro Voice number or email address.
Insert text up to 160 characters
Press Send

How do I activate my Voice Mail service?
Activating your Voicemail service is a free service provided by Inmarsat. To set up your voice mail:
Press the square centre menu button above the numeric keypad.
Go to Contacts
Select Voice Mail Number
Select Number > options > call
A voice mail service will ask you for what language you wish to have the Voice mail in.

Voice mail service will ask you to enter a 4 digit pin code then the # key. Select and enter a code you will remember.

Voice mail service will ask if you wish to record a greeting. Select 1 for a greeting.

Once your greeting is confirmed, your voicemail is setup and ready to use.

How do I access Voice Mail?
The voicemail icon will be shown on the display screen and in the Info menu if you have new voice messages. To listen to messages, hold down the 1 key.  You may also dial the short code 570 followed by the green call key.

How do I send my GPS location to someone to let them know where I am?
First, make sure the GPS fix you are going to send is current.  From the Menu, select GPS Position > Options > Send GPS location > Send > Text Message or Email Message and enter the recipient's address information in the "To" field.  Press Send.

Can I dial 1300 numbers from my IsatPhone Pro?
The IsatPhone is a global satellite phone that uses the international Inmarsat prefix of 870. As this is an international number, it will not allow you to place calls to 000, 112, 6 digit, 1300 or 1800 numbers.

IsatPhone Pro Prepaid

How do I check my Prepaid Balance on my IsatPhone Pro?
To check your balance on your prepaid SIM Card from the main calling screen enter the balance enquiry code (*106#) and press the green call key. Your current balance and expiry date of that call credit will be shown on the screen.
You can also get your balance via the phone menu:
Select Menu
Select Setting
Select "Prepay
Select Balance Enquiry
Your current balance and expiry date will be shown on the screen.

How do I redeem a Prepaid Voucher which has been sent to me?
From the main screen enter the top-up code:
*101* Voucher Number # (example *101*1234567890123456#
and then press the green key.
Your new balance will be shown on the screen.

How do I purchase extra Prepaid Units for my phone?
To purchase Pre-Paid Units you can do one of the following,
Email TC Communications at sales@tc.com.au
Phone TC Communications Airtime Department on +61 (0)2 9714 5104

Once we receive your request, we will send you a prepaid voucher via email or text. When you need to increase your prepay credit simply enter the activation code into your phone following the instructions above.

Please note, if you run out of credit, you will not be able to make a call from your IsatPhone Pro Prepaid SIM card.

Can I use my Prepaid IsatPhone Pro SIM card in the USA?
Due to a legal Issue in the United States, you will be unable to use an IsatPhone Pro with a SIM on a pre-paid account whilst in the US. TC advises that if you are planning to take your IsatPhone to the USA you contact us to arrange for a post-paid SIM card to cover your calls for the period of time you will be travelling there.

The IsatPhone can now access the 000 emergency number. Customers need take no action other than to ensure their phone is operating on the latest firmware – version 5.3.0, which was released earlier this year and supports the function.

Additional Emergency services numbers are listed below.

HNS + Thrane & Thrane Explorer 700

• If the WIFI is on unprotected and the user leaves their UT's registed and attached for data, they are advertising FREE internet. So close/protect WIFI!

Windows O/S

• Turn off Windows automatic update.
• Turn on the Microsoft firewall, which could also stop traffic.
• Turning off other programs that do automatic updates.
• In Internet Explorer’s Internet option menu, you can disable such features as; play animation / sound / video in web pages, and show pictures.

Outlook Express

• Switch off “check for mail every X minutes” and disable automatically download message when in viewing mode.
• De-select the “send messages immediately” option, which will queue them rather than the message being sent immediately.
• Disable signatures and compress or convert attachments to text
• Send plain text messages only and don’t use the reply option but create a new email;

TRENCH Firewall

• Block all IP traffic and only allow the traffic necessary for your mobile solution. You can even customise rules to only allow traffic from a defined IP address.
• Applications such as MSN messenger, Skype, AOL and Yahoo messenger are very difficult to block using firewalls as they are designed to find open ports. Best policy is to disable them on you desktop or create a new account on your PC for mobile use in which all messaging applications are disabled.
• By default both Background and Streaming IP are provisioned in the Inmarsat network. You can use the "Trench" to block the setting up of streaming sessions per service type: 32, 64, 128 or 256 in the QoS section of the "Trench"

The system displays "No satellite seen"

• Check that the system is set to the correct Ocean Region.
• Check for correct positioning of the antenna – check that no obstacles block free line of sight to the satellite.
• From the control Handset, initiate a satellite search (Function 26)
• Select another ocean region to point the antenna at another satellite
• Check for errors and alarms (Function 30)

Problem Placing calls – what number do I dial?

When dialing from the Nera Saturn B or M system, the dialling string is:
00 + country code + area code (drop the 0) + number + #
Eg: to call a service in Sydney on (02) 9123 4567:
00 + 61 (Australia) + 2 (drop the 0) + 9123 4567 + #
The number dialled from the handset connected to the Saturn system is
0061291234567#

I want to call my new terminal – what number do I call?

• You must dial the full international number for the service on the terminal that you wish to call.
• Each terminal has multiple phone numbers, and you must call the correct number for that correct handset
  to ring.
  Eg. To call to the Handset telephone - MSN 350 123 456 from you terrestrial service in Australia, dial:
  0011 (international access) + 870 ( Inmarsat country code) + 350 123 456
  0011 870 350 123 456
• Refer to your system documentation for the IMN numbers for your terminal.

I can see my system displaying 'Busy with Call' but the connected phone does not ring – Why?

• If this is occurring during an incoming call, then it is most likely that the calling party is not dialling the correct number for the connected handset , but another number allocated to this same terminal.
• Check the allocated IMN records for your terminal for the correct number.
• Check the configuration of the terminal to confirm that the dialled number is in fact routed to the correct TEL port.

When I try to place a call – I get a displayed message ' No response from Net' or 'Not authorised for this service'

• Check that the correct service provider is shown on the display of the unit – you may only be able to place calls using the service provider that you have an account with, depending on the validation of the unit.
• The Saturn B / M system is not properly commissioned - check with the supplier of your equipment

I am trying to send a fax using my Saturn system – I can dial the number but cannot send the page – transmission error is displayed.

• The fax machine must be connected to a TEL port on the MCU that is configured for FAX service.
• A TEL port that is configured for voice operation will not allow fax transmission to occur, although the number will be dialled.
• Check Function 70 and 71 for correct settings of the TEL ports on the back of the MCU.

• To enter the PUK, ensure the phone is on.
• Then press * * 0 5 *
• Enter the eight digit PUK and then press OK.
• Enter a new pin code and then press OK.
• Re-enter the pin code and press OK. The phone can now be used as normal.

• The factory default phone pin is '1234'
• Use the up and down direction pads on the modem unit to select each digit, then the left and right pads to move to the next digit.
• Press 'OK' when ready.
• See page 14 of the 'Getting Started' manual.
• The default PIN can be changed using the VtLite software – refer to the Owners' Manual for more information.

The default Phone Pin will not work

• The Phone Pin may have been changed from default – use the VtLite utility to connect to the system and reset the code using '* and then the Owner Password'
• If the owner password is not known to you as a user, contact the owner of the terminal.

Phone Pin and Owner password have both been changed in the system and the details are lost – what do I do now?

If the owner password has been changed from default and the new code is lost or forgotten, the owner of the terminal must contact TC Communications Service Dept to have the unit unlocked.

My Worldcommunicator display does not light up – what can I do?

• The modem unit is not turned on. Press the OK button for 2 seconds to turn the unit on.
• The battery needs charging. Plug the universal adaptor into the modem unit and power the system externally.
• The battery is not inserted properly or contacts are dirty or damaged. Check the battery seating and contacts in the modem unit.

The display on the modem unit is completely black

Adjust the display contrast by pressing the 'Down ' button on the modem unit

The Worldcommunicator cannot see a satellite

• Check that the coax cable is properly connected
• Check for correct positioning of the antenna – check that no obstacles block free line of sight to the satellite.
• Window glass can greatly reduce satellite signal – preferred signal levels are >420 for 4.8Kbps speech calls and >530 for other services.
• Point the antenna at another satellite
• If possible, try another coax cable
• If possible, try another antenna unit

Problem Placing calls – what number do I dial?

When dialling from the Worldcommunicator, the dialling string is:
00 + country code + area code (drop the 0) + number + #
Eg: to call a service in Sydney on (02) 9123 4567 you need to
00 + 61 (Australia) + 2 (drop the 0) + 9123 4567 + #
The number dialled from the handset connected to the Worldcommunicator is
0061291234567#

I want to call my new terminal – what number do I call?

• You must dial the full international number for the service on the terminal that you wish to call.
• Each terminal has multiple phone numbers, and you must call the correct number for that correct handset to ring.
  Eg. Call to the ISDN telephone connected for 4.8 speech –
  MSN 600 123 456 From you terrestrial service in Australia, dial:
  0011 (international access) + 870 ( Inmarsat country code) + 600 123 456 0011 870 600 123 456
• Refer to your service documentation for the IMN numbers for your terminal.
• I can see my system displaying 'Busy with Call' but the connected phone does not ring – Why?
• If this is occurring during an incoming call it is most likely that the calling party is not dialing the correct number for the connected handset but rather another number allocated to this same terminal.
• Check programming of the terminal and MSN settings for the connected phone
• Dial another IMN allocated to the same service type on the same terminals to see if this number is routed to the connected phone